Cancellation and Refund Policy

1. Overview

This policy explains how cancellations and refunds work for the marketing, website, lead-generation and customer-management services provided by GB Media Co, a brand of Green Beret Realty Group LLC (“we”, “us”).

It sits alongside our Terms of Service. If a written agreement or proposal we signed with you says something different for your engagement, that agreement controls.

2. Monthly plans

Monthly plans are billed in advance each month and renew automatically until you cancel.

You can cancel at any time by giving us at least 30 days’ notice. Your cancellation takes effect at the end of the billing month in which that notice period ends, and you keep your service until then.

Fees for the current billing month are not refunded, and we do not pro-rate a month that has already started.

3. Set-up fees

The $275 set-up fee covers the work of getting your account, website and systems ready. Once we have started that work, the set-up fee is non-refundable.

If you cancel in writing before we have started any work, we will refund the set-up fee in full.

4. Advertising spend

Money you give us to spend on advertising platforms (such as Meta or Google) is paid out to those platforms as your campaigns run. Advertising spend is never refundable, and we cannot recover it once a platform has charged it.

Our management fee for running your advertising follows the rules for monthly plans above.

5. Custom projects

Custom projects, such as a custom-designed website, are billed in milestones that we agree with you in writing.

• A milestone we have completed or started is non-refundable.
• You can cancel a milestone we have not yet started, and we will refund any payment you made for it.
• Work already delivered stays yours to use under the terms of your agreement.

6. How to cancel

Email support@gbmediaco.com from the address on your account, tell us the business name on the account and the date you want cancellation to take effect, and we will confirm by email.

Please give your notice at least 30 days before the date you want billing to stop. Notice given later than that moves your end date to the following billing month.

7. Billing mistakes and approved refunds

If you were charged twice or charged the wrong amount, email support@gbmediaco.com as soon as you notice and we will correct it.

Any refund we approve is returned to the original payment method. Your bank or card issuer controls how long it takes to appear.

Please contact us before disputing a charge with your bank so we can sort it out directly.

8. Your legal rights and changes to this policy

Nothing in this policy limits any rights you have under applicable law.

We may update this policy from time to time. The date at the top shows when it last changed, and changes do not alter charges that were already paid.